Eligibility: Refunds are issued for eligible items returned within 30 days of the delivery date. To be eligible for a refund, items must be in their original condition, unworn, unwashed, and with tags attached. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Initiating a Refund: To initiate a refund, please contact us at contact@Lumminna.com with your order number and reason for return. Once your return request is approved, we will provide you with a return shipping label for free return shipping within the USA.
Return Shipping: Return shipping costs within the USA are free for our customers. International customers are responsible for return shipping costs.
Refund Process: Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items: Certain items are non-refundable, including final sale items marked as "Final Sale". These items cannot be returned or exchanged.
Cancellation of Orders: Orders can be cancelled within 24 hours of purchase. Please contact us immediately at (573) 617-9157 or email us at contact@Lumminna.com to request a cancellation. Once an order has been processed and shipped, it cannot be cancelled and must be returned for a refund following our return policy.
Refunds for Late or Missing Items: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as there may be processing time before a refund is posted. If you still have not received your refund after following these steps, please contact us at contact@Lumminna.com for assistance.
Contact Us: If you have any questions regarding our refund policy, please feel free to contact us at contact@Lumminna.com or call us at (573) 617-9157. We are here to assist you.
This refund policy aims to provide clear guidelines for customers seeking refunds and ensures a smooth and transparent refund process for all parties involved.